1. General Terms These conditions regulate the purchase of products and services offered through the website www.retirodacostina.com, owned by RETIRO DA COSTIÑA, with registered office at Avda. de Santiago, 12 15840 Santa Comba, A Coruña, and Tax ID number B15955305. The use of this website and making purchases imply the acceptance of these conditions.

2. Right to Cancel Orders and Vouchers

The owner of www.retirodacostina.com reserves the right to cancel any order, voucher, or service purchased through the website in the following cases:

  1. Incorrect or Erroneous Price:

    • If the amount paid by the customer does not correspond to the original price indicated on the website, whether due to technical, computer, update, or any other type of errors. In these cases, the customer will be notified, and will be offered the possibility of purchasing the product or service at the correct price or receiving a refund of the amounts paid.

  2. Errors in Voucher or Product Description:

    • If a voucher or product has been offered with characteristics, prices, or conditions that do not correspond to the real ones due to a typographical, technical, or human error.

  3. Use of Unauthorized Discount Codes:

    • If it is detected that the customer has applied promotional codes, discounts, or bonuses that are not recognized, not authorized, or that do not comply with the specific conditions of use published on the website.
  4. Out of stock:
    • If, after placing the order, it is detected that the voucher, product, or service is not available, whether due to stock issues, publication errors, or causes beyond the owner’s control.

  5. Fraudulent or Abusive Activities:

    • In case of detecting fraudulent activities, attempts to manipulate the purchasing system, abuse of promotions, multiple orders placed with inconsistent data, or any conduct that may be considered as abuse of the sales conditions.

  6. Breach of Purchase Conditions:

    • When the customer does not comply with the requirements established in these conditions or in other policies related to the purchase process published on the website.

  7. Force Majeure Circumstances:

    • In case of unforeseen circumstances such as natural disasters, logistical problems, labor conflicts, or other situations that make it impossible to provide the service or deliver the product.

Additional Clause for Vouchers: In the case of promotional vouchers, service packages, or products purchased under special conditions, the owner of www.retirodacostina.com reserves the right to:

  • Review the conditions applied to the voucher before its activation or use.
  • Cancel vouchers if it is detected that the customer does not meet the established requirements or if their acquisition was made under erroneous conditions.
  • Limit the use of vouchers to a single customer, account, or address, if improper or abusive use is detected.

Notification and Refund Procedure: In any of the above cases, the customer will be notified through the contact information provided during the purchase. In case of cancellation, the amounts paid will be refunded using the same payment method used, unless otherwise agreed. If applicable, a full refund of the amounts paid will be made, using the same payment method used by the customer.

3. Claims and Customer Service The customer can direct any complaint or claim related to the purchase process or the conditions of this contract to the email address info@retirodacostina.com or phone number 981 88 02 44. Claims can also be submitted through the European Union’s online dispute resolution platform available at the following link: https://ec.europa.eu/consumers/odr.

4. Personal Data Protection Personal data provided during the purchase process will be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and other applicable regulations in Spain. For more information, please consult our [Privacy Policy].

5. Applicable Law and Jurisdiction These purchase conditions are governed by Spanish law. In case of disputes that may arise in relation to them, both parties submit to the Courts and Tribunals of the consumer’s domicile or the website owner’s domicile, as appropriate in accordance with applicable legislation.